Terms & Conditions

Revision Policy

The number of revisions depends on the package you select. We aim to deliver the highest quality, making revisions until you are fully satisfied. If the design concepts remain the same, no extra payment is required. Logo revisions are provided within 48 hours, while web design revisions are completed within 24 to 48 hours, depending on complexity. Revisions for illustrative logos may take up to 48 hours.

New Order Processing Time

The processing time begins once you provide your design brief and purchase the package. For logo design, the turnaround time is 24 to 48 hours. For packages including four or more logo concepts, the time extends to at least 48 hours from brief submission. New website designs, including redesigns, will be delivered within 48 hours after order confirmation and brief submission. Static websites (5-7 pages) will take 3 to 5 business days. For orders placed on Friday or Saturday, processing starts on Monday. Illustrative logo concepts are delivered within 48 to 72 hours.

Refund Procedure

Refund requests will not be entertained if:

You’ve selected an all-inclusive package.
The primary design concept has been approved.
Adjustments have been requested.
The decision to cancel is for reasons unrelated to TM Design Sol.
No communication has been received for over two weeks.
The client has violated company policies.
Another company or designer has been contacted for the same project.
The creative brief lacks essential details.
A complete redesign is requested.
The claim exceeds the set timeframe.
The company is undergoing a name or operational change.
Refunds are not granted for non-service-related issues, such as “change of mind” or disagreements with partners.
Refund requests are only granted for the specific service, not the entire package.
Once the final files have been delivered, no refund requests will be processed.
Free items are non-refundable.
After 30 days, no refund will be issued for logos or websites.
Services such as social media, SEO, domain registration, and web hosting are non-refundable.
Website refunds are not permitted after client approval and handover to the developer.
TM Design Solution reserves the right to refuse or terminate a project at any time. After a refund is processed, the design ownership reverts to TM Design Sol.

Request Your Refund

To request a refund:

Email us at info@tmdesignsol.com.
We will promptly review your request and initiate the refund process after analyzing the situation.
Once refunded, the designs belong exclusively to TM Design Sol and will be submitted for copyright protection.

Policy for Quality Assurance

We strive to meet your expectations, ensuring every design is thoughtful and carefully crafted. We provide unlimited revisions within the limits of your selected package to ensure you are fully satisfied.

100% Satisfaction Guarantee

We guarantee your satisfaction through our unlimited revisions policy. We won’t stop until your design meets or exceeds your expectations.

Delivery Procedure

All completed orders will be delivered to your account on the specified date, with a confirmation email sent. Turnaround times depend on your selected package, with a minimum of two business days required for delivery. Contact our customer service for urgent orders.

Maintenance of Records

We maintain records of your final designs for up to three months after delivery. If the client remains unresponsive for more than three months, the account will be marked as dormant, and a fee will be required to reactivate the project.

Customer Service

Our customer service team is available 24/7 to address any questions or concerns you may have.

Policy on Communication

We are not responsible for communication outside official channels, such as emails not from info@tmdesignsol.com or phone numbers not listed on our website. TM Design Sol assumes responsibility only for information provided through our official website and communication channels.

Phone: +1 (321) 485-8175
Email: info@tmdesignsol.com
Address: 364 S 111th Street, Newark NJ 07103

SMS Opt-In Terms & Conditions

By opting in to receive SMS messages from TM Design Sol, you agree to the following terms and conditions:

Consent to Receive Text Messages

By providing your phone number and opting in, you consent to receive automated marketing, transactional, and informational text messages (e.g., account updates, order notifications, promotions) from TM Design Sol at the phone number you provided.

Frequency of Messages

The frequency of SMS messages may vary based on your interactions with us, such as purchase history, service updates, and special offers.

Message and Data Rates

Standard message and data rates may apply to any messages sent or received. Please check with your mobile carrier for details.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time. To unsubscribe, reply “STOP” to any message. You may also contact us at +1 (321) 485-8175 or info@tmdesignsol.com for assistance. After opting out, you will no longer receive SMS messages from us, except for messages confirming your opt-out or any required transactional messages.
These terms are governed by the applicable laws and regulations. Any disputes arising from the use of our website shall be resolved through appropriate legal channels. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to be in effect.
If you have any questions or concerns regarding these terms and conditions, you may contact us for further clarification.

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